GSD Reaffirms Commitment to Independent Health and Care Regulatory Body Following Ombudsman Report

GSD Reaffirms Commitment to Independent Health and Care Regulatory Body Following Ombudsman Report.

The GSD believes that the establishment of an independent regulatory body for health and care services is long overdue. It should be designed specifically for Gibraltar’s needs, with the powers to proactively monitor, inspect and uphold care standards. This would help ensure that services are safe, effective, supportive and responsive to the people who rely on them.

Concerns raised by members of the community, including those about domiciliary care and other areas of health and social care, show how important it is to have a framework that encourages transparency, trust and ongoing improvement across the system.

The Ombudsman’s Annual Report 2024 has highlighted a concerning case about patient care and experience. The case involves complaints made regarding an individual’s stay within the GHA, an Elderly Residential Services facility and Ocean Views, including issues around the care provided, record keeping and the way the complaints were handled. The report concludes that there were serious failings in both the care given to the patient and in how the complaints were managed, and it makes several recommendations. The GSD extends its sympathies and support to the family and all those affected.

While the GSD will not comment on the specific details of the case out of respect for everyone involved, the report underlines the need for continuous improvement, timely responses to complaints and stronger systems of accountability.

These findings remind us that although Gibraltar’s health and care professionals work incredibly hard under challenging and demanding circumstances, they, and the people they care for, need and deserve the support of an independent structure that helps maintain consistent standards and builds public confidence.

Shadow Minister for Care, Atrish Sanchez, notes:
“This has been a longstanding GSD commitment. We are often asked what changes we would make and prioritise if elected to Government, and the creation of an independent regulator for health and care services, tailored to Gibraltar’s needs, is one of them.  This would not only help those who rely on these services but also those delivering care, who do valuable work every single day. It would provide a structure that strengthens quality, ensures accountability and supports professionals in delivering the highest possible standards within positive and effective working environments. It would be a positive and forward-looking step for Gibraltar, and one that we are committed to delivering.”